tk669 Privacy Policy — Your Information Is Our Responsibility

1 Scope of This Policy

This privacy policy applies to all tk669 services, websites, mobile applications (where applicable) and other digital platforms. It applies whenever you register with us, log in, place bets, make deposits or withdrawals, or contact customer support.

tk669 is a platform built specifically for the Bangladesh market and we are fully committed to the privacy of our users.

2 Goals of This Policy

The main goals of our privacy policy are:

• To ensure complete transparency about how your personal information is used.
• To give you control over your information.
• To protect your information from unauthorized access or misuse.
• To comply with applicable laws and regulations.

1 Information You Provide Directly

During account registration and use of our services, you may provide the following information:

• Full name, date of birth and nationality
• Email address and password
• National ID or passport number (for identity verification)
• Mobile number (where applicable)
• Financial information — such as bKash, Nagad, Rocket, Upay account numbers or bank account details
• Messages and requests sent to customer support

2 Information Collected Automatically

When you visit or use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type, version and operating system
• Website usage patterns and page visit history
• Session duration and login/logout times
• Transaction history and betting activity
• Information obtained from cookies and similar tracking technologies

3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Identity verification agencies (for KYC/AML checks)
• Payment gateway providers — bKash, Nagad, Rocket, Upay, banks
• Fraud detection services
• Responsible gaming partner organisations

1 Service Delivery and Operations

• Creating, verifying and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay and bank transfers)
• Providing game services and bonuses
• Sending transaction confirmations
• Providing customer support

2 Security and Legal Compliance

• Verifying account identity (KYC)
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud, manipulation and illegal activity
• Preventing multiple accounts or bonus abuse
• Meeting applicable legal and regulatory obligations

3 Service Improvement and Personalisation

• Analysing and improving the user experience
• Sending relevant offers and promotions (based on consent only)
• Monitoring risk behaviour as part of responsible gaming initiatives
• Resolving system errors and technical issues

1 When We Share Information

tk669 shares your information with third parties only in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay and banks to complete transactions.
• Identity verification partners: For KYC and AML checks.
• Game software providers: With partners such as Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe — limited information shared only as needed for game operations.
• Legal obligations: In response to court orders or lawful requests from government agencies or law enforcement.
• Business transfers: In the event of a company merger or acquisition, the new entity will be bound by this policy.

2 What We Do Not Do

• We do not sell, rent or exchange your personal information.
• We do not share information for marketing purposes without your consent.
• We do not provide more information than is necessary.

1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. tk669 uses the following types of cookies:

• Essential cookies: Required for login sessions, security verification and core platform functionality.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand user behaviour and improve platform services.

2 Managing Cookies

You can control or delete most cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly. Contact our 24/7 live chat for help managing cookies.

1 Security Measures

tk669 uses industry-standard security measures to protect your information:

• SSL encryption: All data transmissions are encrypted using TLS/SSL technology.
• Database encryption: Sensitive information is stored in encrypted form.
• Access controls: Only authorised staff can access personal information.
• Regular security audits: Routine audits to identify and address system vulnerabilities.
• Two-factor authentication: An additional layer of protection for account security.

2 Data Retention Period

We retain your information in accordance with the following policy:

• Active accounts: For as long as the account remains active and for the legally required period after account closure.
• Transaction records: For as long as required to meet financial and legal obligations.
• KYC documents: For the period specified by regulatory authorities.
• Once the specified period has passed, unnecessary information is securely deleted or anonymised.

3 Response to Data Breaches

If a security breach occurs that is likely to affect your personal information, we will notify you as quickly as possible in accordance with applicable regulations and take remedial action.

1 Access and Correction

You can request a copy of the personal information we hold about you at any time. If any information is incorrect or incomplete, you can request a correction. Contact us via our 24/7 live chat or email to do so.

2 Request for Data Deletion

You can request that your personal information be deleted. Please note that we are obligated to retain certain information for a defined period due to legal requirements or ongoing investigations. Closing your account does not automatically delete your information — a separate request must be made.

3 Objection and Restriction of Processing

You can object to or request restriction of the processing of your information for specific purposes. Requests to stop all marketing communications are always honoured.

4 Data Portability

You can request your personal information in a structured, commonly used format (such as CSV or JSON). Where this is technically feasible, tk669 will make every effort to provide it.

1 Age Restriction

tk669 is a 21+ platform. This service is available only to individuals aged 21 and above. We do not intentionally collect any personal information from persons under the age of 21.

2 Age Verification

We verify age during the account registration process, and in cases of doubt, additional identity documents may be requested. If we discover that a minor has created an account, that account will be closed immediately and any collected data will be deleted.

1 Update Process

tk669 may update this privacy policy from time to time. Changes may be made based on updates to our service, new legal obligations, or user feedback.

In the case of significant changes, we will:

• Post a clear notice on the website.
• Notify registered members by email.
• Update the "Last Updated" date at the top of the page.

2 Consent to the New Policy

Continued use of the platform after changes have been made will be considered your acceptance of the new policy. If you do not agree with the changes, you always have the option to close your account.

1 Privacy-Related Requests

For any questions, concerns, or requests regarding this privacy policy or your information, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — via the live chat widget on the website

We generally respond to all privacy-related requests within a reasonable time.

2 Related Policies

Please also read our other important policy pages:

• Terms & Conditions — Full terms of service use
• Responsible Gaming — Safe gaming guidelines
• FAQ — Answers to common questions